New course dates available!

These online skills courses investigate complaints delivered live by experienced Ombudsman staff.

These courses uses a variety of activities including:
• The participants’ experiences of making complaints and our experience of what can go wrong
• The Ombudsman’s overview of an investigation and the principles for resolving complaints
• Practical strategies for investigating complaints
• How your organisation can learn from complaints

For further information, and to book your place please see below:

Tues 8th Feb - book here
Wed 9th Mar - book here
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